{"id":8452,"date":"2019-10-18T05:31:56","date_gmt":"2019-10-18T05:31:56","guid":{"rendered":"https:\/\/www.milesweb.in\/hosting-faqs\/?p=8452"},"modified":"2021-03-31T12:40:47","modified_gmt":"2021-03-31T12:40:47","slug":"learn-to-fix-failed-to-retrieve-directory-listing-error-in-filezilla-ftp","status":"publish","type":"post","link":"https:\/\/www.milesweb.in\/hosting-faqs\/learn-to-fix-failed-to-retrieve-directory-listing-error-in-filezilla-ftp\/","title":{"rendered":"How to Fix Failed to Retrieve Directory Listing Error in FileZilla FTP?"},"content":{"rendered":"<p><strong>Watch this video for a step by step process on how to Fix Failed to Retrieve Directory Listing Error in FileZilla FTP<\/strong><\/p>\n<div class=\"youtube-video\" style=\"border: 1px solid #ddd;\"><iframe src=\"https:\/\/www.youtube.com\/embed\/HeHfmLSj7ik\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p>While using FileZilla for connecting to your FTP you might get an error as below:<\/p>\n<pre class=\"lang:default decode:true \">Status: Resolving address of ftp.website.com\r\nStatus: Connecting to 11.22.33.44:21...\r\nStatus: Connection established, waiting for welcome message...\r\nStatus: Initializing TLS...\r\nStatus: Verifying certificate...\r\nStatus: TLS connection established.\r\nStatus: Server does not support non-ASCII characters.\r\nStatus: Connected\r\nStatus: Retrieving directory listing...\r\nCommand: PWD\r\nResponse: 257 \"\/\" is your current location\r\nCommand: TYPE I\r\nResponse: 200 TYPE is now 8-bit binary\r\nCommand: PASV\r\nResponse: 227 Entering Passive Mode (11,22,33,44,167,111)\r\nCommand: MLSD\r\nError: Connection timed out\r\nError: Failed to retrieve directory listing<\/pre>\n<p>There can be different reasons for this error to occur and also different solutions for it.<\/p>\n<p>This error can be easily fixed by going into the Site Manager and using plain FTP by adjusting your connection details.<\/p>\n<div class=\"kb-wisdom-wrapr kb-wisdom-info kb-wisdom-wrapr-red \">\n<div class=\"kb-wisdom-col kb-wisdom-col-icon\">\n<div class=\"kb-wisdom-icon\">\n<div><\/div>\n<\/div>\n<\/div>\n<div class=\"kb-wisdom-col kb-wisdom-col-content\">\n<p><strong>Note:<\/strong> You will have to open Passive Ports in your FTP&#8217;s server configuration file and firewall too.<\/p>\n<\/div>\n<\/div>\n<h3>1. Wrong Encryption Settings in FTP Client<\/h3>\n<p>For example, while using FileZilla, when you connect to FTP server you might get an error as below:<\/p>\n<pre class=\"lang:default decode:true\">Response: 227 Entering Passive Mode (11,22,33,44,167,111)\r\nCommand: MLSD\r\nError: Connection timed out\r\nError: Failed to retrieve directory listing<\/pre>\n<p>This error occurs when encryption is set to <strong>\u201cUse explicit FTP over TLS if available\u201d<\/strong> in FTP client settings.<\/p>\n<p><strong>Check the steps below to fix the problem:<\/strong><\/p>\n<p>1. Go to <strong>FileZilla<\/strong>, click on <strong>\u201cFile\u201d<\/strong> menu and select <strong>\u201cSite Manager\u201d<\/strong>.<\/p>\n<p>2. If the site or server you want to connect to isn&#8217;t already mentioned in site manager, add it.<\/p>\n<p>a. Add hostname.<br \/>\nb. Make the <strong>Encryption<\/strong> to<strong> \u201cOnly use plain FTP\u201d.<\/strong><br \/>\nc. Change logon type to <strong>&#8220;Normal&#8221;.<\/strong><br \/>\nd. Enter <strong>username<\/strong>\/<strong>password<\/strong>.<br \/>\ne. <strong>Ok<\/strong>\/<strong>Connect<\/strong> to continue.<\/p>\n<p>In case you are still getting the error, disable your firewall then try once more!<\/p>\n<h3>2. Problem with Passive mode<\/h3>\n<p>FTP works in both active and passive mode. FTP clients like FileZilla, CuteFTP, etc. use passive mode for transfer. But sometimes you may get an error such as <strong>&#8220;FTP can&#8217;t retrieve directory listing&#8221;<\/strong> in passive mode, then follow the below steps to resolve the error:<\/p>\n<ul>\n<li>Open Filezilla, click on <strong>Edit -&gt; Settings<\/strong>.<\/li>\n<li>Next, click on <strong>Connection -&gt; FTP: Select Active<\/strong>.<\/li>\n<li>Click on <strong>Connection -&gt; FTP -&gt; Active Mode: Choose &#8220;Ask your operating system for the external IP address&#8221;.<\/strong><\/li>\n<li>Click on <strong>Connection -&gt; FTP -&gt; Passive Mode: Select Fall Back to Active Mode<\/strong><\/li>\n<li>Press <strong>OK<\/strong>.<\/li>\n<\/ul>\n<p>Try connecting to your FTP again!<\/p>\n<h3>3. Missing Passive Port Range in FTP Server<\/h3>\n<p>In most of the cases<strong> \u201cFTP cannot retrieve directory listing\u201d<\/strong> error occurs when passive port range is not mentioned FTP server configuration.<\/p>\n<p>In cPanel for FTP servers like <strong>PureFTP<\/strong>, follow the below steps.<\/p>\n<p>1. Log in to the server via <strong>SSH<\/strong>.<\/p>\n<p>2. Open the <strong>\/var\/cpanel\/conf\/pureftpd\/local file<\/strong> and add the entry as below:<\/p>\n<pre class=\"lang:default decode:true \">ForcePassiveIP: X.X.X.X<\/pre>\n<p>These changes are then added to the file because FTP server exists behind the firewall.<\/p>\n<p>3. Then change the server\u2019s default passive port range, by running the below command:<\/p>\n<pre class=\"lang:default decode:true\">echo \"PassivePortRange: 49152 65534\" &gt;&gt; \/var\/cpanel\/conf\/pureftpd\/local\r\n\/usr\/local\/cpanel\/scripts\/setupftpserver pure-ftpd --force<\/pre>\n<p>4. Next, configure the server so that the passive port range will pass through the firewall.<\/p>\n<p>5. Lastly, restart the <strong>PureFTP<\/strong> service.<\/p>\n<pre class=\"lang:default decode:true \">\/usr\/local\/cpanel\/scripts\/setupftpserver pure-ftpd --force<\/pre>\n<h3>4. Lacking Port Range in Firewall Settings<\/h3>\n<p>This error usually occurs when a firewall blocks passive FTP ports.<\/p>\n<p><strong>Check the following steps to add the passive port range to the firewall to solve this error:<\/strong><\/p>\n<p>1. For firewall like iptables, open the <strong>\/etc\/sysconfig\/iptables<\/strong> file in a text editor.<\/p>\n<p>2. Then add the entry as below:<\/p>\n<pre class=\"lang:default decode:true \">iptables -I INPUT -p tcp --dport 49152:65534 -j ACCEPT<\/pre>\n<p>3. Lastly, run the below command to save.<\/p>\n<pre class=\"lang:default decode:true \">service iptables save<\/pre>\n<p>In this way, you can fix the error like \u201cFTP cannot retrieve directory listing\u201d.<\/p>\n<p><strong>Also Read:<\/strong><br \/>\n<a href=\"https:\/\/www.milesweb.in\/hosting-faqs\/steps-to-display-hidden-files-on-your-ftp-client\/\" target=\"_blank\" rel=\"noopener\"><strong>Steps to Display Hidden Files on Your FTP Client<\/strong><\/a><\/p>\n<p><a href=\"https:\/\/www.milesweb.in\/hosting-faqs\/create-and-edit-a-file-via-ftp\/\" target=\"_blank\" rel=\"noopener\"><strong>How to Create and Edit a File via FTP?<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch this video for a step by step process on how to Fix Failed to Retrieve Directory Listing Error in FileZilla FTP While using FileZilla for connecting to your FTP you might get an error as below: Status: Resolving address of ftp.website.com Status: Connecting to 11.22.33.44:21&#8230; Status: Connection established, waiting for welcome message&#8230; Status: Initializing [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[963],"tags":[1068,965,610],"class_list":["post-8452","post","type-post","status-publish","format-standard","placeholder-for-hentry","category-ftp","tag-failed-to-retrieve-directory-listing-error","tag-filezilla","tag-ftp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Learn to Fix Failed to Retrieve Directory Listing Error in FileZilla FTP<\/title>\n<meta name=\"description\" content=\"The article describes the ways to fix the failed to retrieve directory listing error in Filezilla FTP.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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