Industry-Leading Support For Greater Peace of Mind
Three Tiers of 24/7 Support That Matters to Your Business
Top Features You Get with the Expert and Premium Support Add-on
With our support add-ons, we offer everything for a hassle-free cloud journey.
24/7 award-winning support on Live chat and tickets with the quick resolution of issues from our proficient and friendly support Engineers.
Our Expert and Premium application level support includes resolution of application level issues like, troubleshooting, database related issues, WAF optimization and more.
Performance is the key to website success. We make the required optimization tweaks to make sure your website/application performs the best and delivers results.
We’ll collaborate with you for more understanding of the common errors (401, 404, 500, 502, 503), etc.
Need to transfer your site/application from an existing web host? Speak with one of our experts and they’ll do the complete process for you.
We back up your cloud environment every day to protect your data from accidental loss or corruption. All our cloud plans run backups automatically for seamless data restoration.
Choose Your Support Add-on
| Features | Standard | Premium |
|
Infra Support
|
✔ | ✔ |
Platform Support
|
✔ | ✔ |
| Consulting | ✔ | ✔ |
| Free Website Migration | ✔ | ✔ |
| 24/7 Real-time Monitoring | ✘ | ✔ |
Application Support
|
✘ | ✔ |
Server Optimization
|
✘ | ✔ |
Account Manager
|
✘ | ✔ |
| 360 Monitoring | ✘ | ✔ |
| Server Security Suite | ✘ | ✔ |
| Pricing | FREE | ₹8000 ₹5000/mo
|
Support You Count On!
At MilesWeb, you’ll receive top-class support from the engineers on whom you rely for a safe and seamless cloud journey.
Our support team is multi-skilled, helpful and friendly. Always eager to help and offer the fastest resolution of technical issues.
Customers love us and put their trust in us for the award-winning support we provide. The proof is our highest star ratings and thousands of positive reviews on different review platforms.
We offer support in English, Hindi, or Marathi. You are free to communicate in the language from the above options according to your convenience.
Some Beyond the Scope Things
Regardless of the support add-on you pick, there are a few scenarios that are not in the scope of our support. We have listed these scenarios below:
- Any changes to your website content or design
- Code auditing
- Migration your website or app from MilesWeb to other hosting provider
- Modifications to the functionalities of themes/plugins/templates/modules
- Search Engine Optimization (SEO)
- Security issues that arises at the application level
- Any upgrades to the themes/plugins/modules. However, we can help you with troubleshooting problems.
Frequently Asked Questions
-
Are the payments of the support add-ons recurring?
Yes. Our support add-on payments are recurring. However, you need to purchase the support add-ons for a minimum of 3 months.
-
How can I add the Expert and Premium Add-on to my cloud hosting account?
The process is quite simple to add the support add-on to your account. You need to first select the cloud hosting plan before adding the Expert and Premium support add-on.
Further, you can select the Expert and Premium add-on according to the type of support level you require. If you have any queries, you can speak with our cloud professionals. -
Why should you go with the Expert and Premium support add-ons?
The benefits of going with the support add-ons are immense. As according to the support add-on you choose, you get different types of support like:
✓Infra support ✓Application support ✓Server optimization ✓Consulting ✓360-Monitoring ✓Account Manager ✓24/7 Real-time Monitoring ✓Server Security Suite ✓Free Migration