Knowledge Base
MilesWeb / Dedicated Server FAQ, VPS FAQ, Web Hosting FAQ

Connection to storage server failed

Approx. read time : 2 min

When trying to access roundcube via webmail you receive an error below. You receive it even if there is sufficient disk space available on the server & assigned to the hosting/email account.

Connection to storage server failed.

Fix to be applied is by performing cPanel updates on the server & restarting mail service.

Login to your server via SSH as root & execute the command below.

/scripts/upcp –force

Once cPanel updates are completed, restart mail server exim with command below.

/etc/init.d/exim restart


service exim restart

Now, try accessing roundcube via webmail & it should work. The above fix can be applied on your own, only if you have your managed VPS hosting India OR Dedicated server. On a shared hosting platform, contact your web hosting provider.

With over 10+ years of experience in the web hosting industry, I have achieved extensive exposure to result-oriented methodologies. And expertise in different domains like Datacentre Services, Cloud computing technology, Web hosting industry and many more.