Jyoti Prasad 
Since 2022, Sahil Mallick has been the managing director of Marco Air Condition. He leads an HVAC company based in Surat that has been a leader in this industry for more than 45 years.
The projects that his team undertakes (VRF systems, ductable air conditioning, industrial chillers, etc.) are not something that clients engage in lightly, as such projects require extensive technical know-how before signing a contract.
Before entering this position, Sahil gained rich experience in business development and quality assurance that allowed him to learn to tell the difference between a big-talking vendor and a real performer. His experience shows. Sahil is a person who is not afraid of demanding high performance, and he would definitely not let a lackluster website remain unaddressed while it continues to hinder business operations.
It’s precisely that standard—sharp, results-oriented, not ready to compromise—that made his experience with MilesWeb worth recording. When someone as picky about vendor performance as this one stays and calls us a good fit, that’s a big compliment.
Table Of Content
How the Problems Began
The website was built with Node.js, and there were multiple issues like pages taking too long to load, the cost of the hosting services exceeding their actual performance, and significant difficulties in migrating from the previous provider due to the issues experienced earlier.
But what made Mr. Sahil look at other hosts was a frustratingly slow website. Further, he had already experienced a worse migration case with previous providers: high downtime and business loss.
How the Migration to MilesWeb Happened
The decision to choose MilesWeb was based on just a couple of practical parameters: the pricing appropriate for a small Indian business, the supportive migration team, and the assurance that the provider is Indian-based.
Considering the struggles he has gone through while migrating with the previous hosting company, the term “easy & seamless migration” mattered a lot to him.
He describes the actual switch as follows:
“The amount of assistance needed from our side was almost negligible. This was a walk in the park when compared to what we had to go through while switching from our previous provider.“
Improvements Made So Far
Security and the level of the website’s performance during a peak traffic hour have improved. For Sahil Mallick’s website, which needs to instill trust in its customers before they actually place a request or register a complaint, this improvement is of significant importance.
Sahil rated our support as “satisfied.“
“It does what it has to do, but I think that the response time can get better. It has not hindered our dependency on the service, but it could be improved.“
This honesty carries more significance than any other laudatory statement. Each day Sahil uses cPanel to take care of the issues on his own, round-the-clock support with different response times, an automatic backup system working in a silent mode, and free migration provided by MilesWeb in the first place. We appreciate his feedback and definitely improve our sections to match his expectations.
Sahil’s Business Requirement
For an HVAC operation, the true test isn’t uptime statistics; it is whether clients booking HVAC repairs or requesting estimates are actually able to go through with their plans and avoid stopping midway on a slow page.
Since making the change, Sahil has experienced better engagement and more people completing their inquiries, significantly reduced hosting expenses, and stable website functioning with no outages.
A Fair Verdict
Sahil concluded that he was satisfied overall—MilesWeb hosting services met his needs, everything being perfect. He provides a frank appraisal from an entrepreneur perspective.
“MilesWeb isn’t flashy, and I don’t think it’s trying to be. It fixed the things that actually mattered to us—the site’s faster, it feels more secure, and the migration itself was the easiest part of this whole switch. For a business like ours, that’s exactly the kind of reliability we needed.“
